We’re hiring Speak to an expert
Solutions

Crisis Management

Navigate crisis situations and challenges with confidence, control, and media intelligence.

WHY MEDIA INTELLIGENCE?

In times of crisis, information is power.

Having real-time visibility into what is being said about your brand and how the narrative is unfolding can mean the difference between effective damage control and reputational disaster.

Media intelligence provides you with timely and actionable insights you need to navigate crises with confidence and agility, enabling you to protect your brand’s reputation and emerge stronger from adversity.

HOW WE HELP

We provide you with a 360 view of your media presence.

Our media intelligence solutions help you understand:

  • where and why the crisis started,
  • how information gets disseminated and received by different audiences, and
  • which media channels generate the most engagement.

We track traditional and social media channels and brief you on relevant conversations, mentions, and sentiment trends. You can use this information to make informed decisions, and effectively manage your reputation and communication strategies.

We help you turn crisis into opportunity!

We have helped countless brands perfect their crisis communication strategies as well as protect their reputation and integrity in times of crisis. Here is how we do it:
Consistent monitoring

We monitor millions of sources that might mention your brand in real-time, alerting you to potential crisis situations as they emerge. Whether it is negative news coverage, social media backlash, or customer complaints, we ensure that you are always one step ahead, so you can respond swiftly and effectively.

Narrative analysis

Our team of experienced analysts conducts in-depth analysis of media coverage and social media conversations surrounding the crisis. By tracking the evolution of the narrative and identifying key influencers and stakeholders, we provide you with valuable insights into how the crisis is perceived and where opportunities for damage control and reputation repair lie.

Customised reporting

Our reports are fully customisable. They can cover your specified time periods as well as be delivered to you at your preferred intervals (on an hourly, daily, weekly, monthly, quarterly, or yearly basis). You can also choose the format and design of your report, prioritising your preferences for seamless integration into your workflow.

Inquire about
Crisis Management Reports
Fill in the form and our team will get back to you shortly with more details and next steps.
Read more
consulting and predictive media intelligence analytics
July 1, 2026

From Rear-View Mirror to Radar: How Consulting and Predictive Analytics Are Changing Media Intelligence

Media intelligence is moving beyond retrospective reporting as consulting and predictive analytics help organisations anticipate risks, opportunities and emerging narratives.
media intelligence, media monitoring
June 29, 2026

The Client as Co-Author: Opportunity and Risk in Modern Media Intelligence Reporting

When clients become co-authors of media intelligence reporting, the opportunity for sharper insight grows — but so does the risk of losing sight of what matters most.
expert analysis, media intelligence, media monitoring
Custom media intelligence scores
April 17, 2026

Beyond AVEs and Impressions: Why Media Intelligence Needs Custom Scores

Traditional PR metrics no longer capture the full impact of communications. Learn how custom media intelligence scores create more meaningful, strategy-driven measurement.
expert analysis, media intelligence, media monitoring
March 27, 2026

How Media Intelligence Reports Have Evolved: Complexity, Brevity, and the COVID-19 Catalyst

Media intelligence reports are becoming shorter, faster, and more complex. Here’s how the shift is changing the way insights are delivered and used.
expert analysis, media intelligence, media monitoring
Media Intelligence Trends in 2026
February 10, 2026

Media Intelligence in 2026: Key Trends for PR and Marketing

Media intelligence trends for 2026 and what Marketing and PR teams must monitor, measure, and prove in an AI-driven media environment.
media intelligence, media monitoring, reputation management

Media Intelligence

Solutions

Are you missing out on valuable insights hidden in social media conversations? We can help!

Learn more

Do not wait for tomorrow’s headlines to react. Get timely alerts and insights of breaking news and emerging trends with our media monitoring services.

Learn more

Avoid reputational challenges and respond to feedback in real-time with our reputational analytics and insights!

Learn more

Learn from your competitors’ highs and lows, and give your PR and marketing teams a head start with our comprehensive competitor analysis solution.

Learn more

Find the right voices for your influencer marketing campaigns with our media intelligence solutions.

Learn more

Stay on top of trends and seize market opportunities with our media intelligence solutions.

Learn more

We deliver custom media intelligence reports to satisfy every business’ unique goals, challenges, and areas of interest.

Learn more